Answers to questionnaire

I. Judicial brand

1. How much emphasis do you put on creating judicial brand in your country?

2. How much do you create judicial brand consciously in your country? How much were you aware to create and improve judicial brand in the last years?

3. What kind of tools do you use for having uniform image?

4. In what ways do you give instructions for creating uniform image in the organisational units?

5. Do you have any trainings or programmes to promote strengthening the creation of organisational brand? What is highlighted in these events?

6. Under your experiences how much can the consciously created judicial brand promote to give information effectively?

7. Under your opinion is there any connection between the creation of judicial brand and the reputation of courts and the strenghtening of public confidence?

II. Online courts

1. What kind of electronic platforms do the courts have to give information in your country?

2. How determining is giving information to the clients on website? What kind of information is shared in most of the cases?

3. Do you measure how many users visit the court websites? What are your experiences on this? Which topics are the most populars to visit?

4. Is it possible for the clients to be informed in judicial questions by mobile applications in your country? What kind of contents are available by this way?

5. In which platforms of public media do you represent yourself?

6. Which kind of contents do you think useful to share through public media?

7. Is it possible to make comments and get in contact concerning the contents shared trough public media? Do you have any written protocol for this?

8. Under your opininon being represented in public media how can affect the reputation of the court system?

III. Client satisfaction

1. How much emphasis do you put on measuring clients’ satisfaction? Why do you think useful to collect feedbacks in this way?

2. What kind of target groups and which areas are included in the surveys?

3. What kind of methods do you have for measuring clietns’ satisfaction and how often are they used?

4. How do you analyse the results of the surveys on clients’ satisfaction? What kind of measures did/ do you take under the results of the feedbacks?

5. Do you have clients’ charta or are you planning to make one? Under your opinion what are the main parts of the client’s charta?

6. How do you make possible for the clients to get to know the clients’ charta? In case you don’t use clients’ charta how do you inform the target groups?

7. Under your opininon how can the clients’ charta affect the reputation of the court system and the strenghtening of public confidence?

Attachments:

• Answers - I. Judicial brand
• Answers - II. Online courts
• Answers - III. Client satisfaction

Programme

Keynote speech

Dániel Barcza, Vice-Rector, Moholy-Nagy University of Art and Design Budapest

Attachments:

• keynote_Barcza Dániel.pdf

I. Judicial brand

Michael Korhonen, Communications Manager, European Judicial Training Network, Belgium

Attachments:

• Michael Korhonen_Judicial brand.pdf

Kornél Bőhm, Head of Crisis Communication Department, Hungarian Public Relations Association

II. Online courts

William Valasidis, Director of Communications, The Court of Justice of the European Union, Luxemburg

Laura Dédesi, Head of Department for Communication, National Office for the Judiciary

Gábor Remes, Judge, Budapest-Capital Regional Court

III. Client satisfaction

Kaisa Teivaanmäki, Judge, District Court of Kainuu, Finland

Attachments:

• Kaisa Teivaanmaki_Client Satisfaction.ppt

Natasa Fülöp, Judge, National Office for the Judiciary

Simon Mária, Chief Counselor, National Office for the Judiciary

Attachments:

• Fulop-Simon Client Satisfaction.pdf